We’re scaling at Skilling!

We are seeking an individual to fit the role of a Junior Back Office Administrator to join our team.  The role entails working closely with our other Back Office members and also with our Customer Support team, which role reports directly to the Back Office Team Leader.

The responsibilities are wide ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Administrator will be responsible for maintaining and developing high standards of service. All aspects of the role will be customer centric and to offer the best customer service in the industry. It is a must to be focused on what will give the customer the best possible experience from the site and world class customer service in a competitive world.

What you will do

• Based in our Cyprus office, and working on a shift basis,, the role would entail reporting directly to the Back Office Team Leader
• Understand and follow the company’s internal policies and procedures in the execution of your day to day role responsibilities
• Ensure all tasks are done in line with the applicable laws and regulations, and in line with the company set processes and procedures.
• AML, KYC and customer documentation checks, both manual and against the tools provided by the company.
• Monitor movements in customer bank accounts/PSP’s, download statements and reports and follow up with confirmation regarding various issues from payment gateways, payment service providers, banking or technical teams.
• Perform daily, weekly and monthly reconciliation of the client's funds in accordance with the Company's established procedures.
• Communication with service providers and partners of the company when required,  in the most professional manner, in relation to matters pertaining or linked to the operations of the back office department.
• Record keeping and documentation filing in the back office system and reporting.
• General Back office reporting for internal, external and regulatory reporting reasons.
• To provide a high level of quality customer service, both internally and externally.
• To escalate and liaise with other departments for issues such as payment and security related issues.
• Ensure that all tasks and client generated tickets are followed up and dealt with promptly in accordance with the company’s service standards.
• To support other departments on an ad hoc basis with translations (if speaking another language than English) and localisation duties for various marketing materials.
• Prepare written procedures for the department
• Assist with any other duties as required by management

Your skills

• Very strong verbal and written communication skills in English. Other languages are a plus.
• High attention to detail.
• A genuine desire to always deliver the best service possible to both external and internal clients in a timely manner.
• Experience from a similar administration environment up to 1 year 
• Basic knowledge of how the financial/investment markets work. 
• The ability to work with a fast-paced, agile team and balance multiple tasks at once.
• The ability to adapt easily to an ever changing regulatory environment.
• The ability to work on a shift basis.

Who you are

• Striving to be the best in your area of expertise, no compromises
• Very focused on precise and on-time reporting
• A curious and fast learner who keeps up to date with market and internal product offerings 
• Are passionate about what you do and self organised and controlled. 
• Fluent in English 
• A good team player, enjoy working closely with others to create better ways of working for your team. 

Bonus Points

• Additional language skills.
• Experience in a startup online business.
• Experience working within finance, gaming or similar fields.
• Experience in a Back office administration. 

What you get

• Modern FinTech startup environment in a growing FX Trading company
• Collaboration! Complete support from your teammates across all departments and a real "get it done" attitude for our customers.
• Clean and modern, a spacious working environment.
• Medical insurance
• 25 days annual leave
• Fuel Allowances